At Gulrose Collection, we strive for customer satisfaction. If you are not completely happy with your purchase, you may request a return or exchange under the following conditions:

Eligibility for Returns & Exchanges:

• Items must be unworn, unwashed, and in original condition with tags attached.
• Return requests must be made within 14 days of receiving the order.
• Certain items, such as final sale items, customized pieces, and undergarments, are non-returnable for hygiene reasons.
• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

How to Initiate a Return or Exchange:

1. Email us at [your email] with your order number and reason for return.
2. We will provide a return authorization and shipping instructions.
3. Once we receive and inspect the item, we will process your refund or exchange.
4. Refunds will be issued to the original payment method within 5-7 business days after approval.